Case studies in industry and services
Comparative Analysis of Service Quality of Health Care Systems: Case of the Emergency Department of a Government Hospital in South-Western Nigeria. Mojisola A. Bolarinwa1, a*, Emmanuel C. Ofiebor2 1Industrial and Production Engineering, University

MOJISOLA ADERENIKE BOLARINWA; Emmanuel Chukwuwuikem Ofiebor

Articles in Press, Accepted Manuscript, Available Online from 11 June 2023

https://doi.org/10.22105/jarie.2023.367482.1509

Abstract
  The quality-of-service delivery in any organization needs to be at its best, otherwise, there would be losses in that organization. The health industry, particularly hospitals and specifically emergency departments in hospitals are not excluded. If anything, they play such vital roles that its evaluation ...  Read More

The Linear Assignment Method for Ranking of Organizations with Service Quality Approach: A Case Study of Hotels in City of Isfahan

Hadi Shirouyehzad; Mohammad Mehdi Tavakoli; Mostafa Badakhshian

Volume 3, 1(4) , December 2016, , Pages 49-57

Abstract
  One of the most important issues in modern societies is to provide better services and evaluation of provided services. Service organizations are always looking to increase their level of customer satisfaction. In this context, Service quality and service quality gaps analysis are taken into account. ...  Read More