TY - JOUR ID - 83034 TI - A model for organization performance management applying MCDM and BSC: a case study JO - Journal of Applied Research on Industrial Engineering JA - JARIE LA - en SN - 2538-5100 AU - Ajripour, Iman AU - Asadpour, Milad AU - Tabatabaie, Leila AD - University of Miskolc, Institute of Management Science, H-3515 Miskolc-Egyetemvaros, Hungary. AD - Young Researchers and Elite Club, Najafabad Branch, Islamic Azad University, Najafabad, Iran. AD - Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran. Y1 - 2019 PY - 2019 VL - 6 IS - 1 SP - 52 EP - 70 KW - Organization Performance Management KW - PROMETHEE KW - TOPSIS KW - Electre KW - Balanced Scorecard KW - ROUC model KW - Prioritization DO - 10.22105/jarie.2019.171886.1080 N2 - The organization Performance management is an important component that directly affects the total performance of the organization and the competitive environment. Hence, manager(s) performance is one of the most important functional parts of an organization. Senior manager(s) decisions are one of the most important factors affecting the organization performance management. In this paper, organization performance management is evaluated using criteria derived from Balanced Scorecard. The purpose of this paper is to prioritize alternatives related to manager(s) performance in an organization using multi-criteria decision-making, i.e. PROMETHEE, ELECTRE, and TOPSIS and provide a model for it. Mean Maximum-Minimum Square Ranks method is proposed to combining the results obtained from applying multi-criteria decision-making methods. Also, roadmaps are presented for alternatives with higher priority for the organization. The proposed model provides the possibility of solving issues related to the organizational performance by analyzing various alternatives and criteria for organization manager(s). To evaluate the efficiency of the proposed approach, the model is implemented in a petrochemical company, which its final products are used to make fibers. UR - https://www.journal-aprie.com/article_83034.html L1 - https://www.journal-aprie.com/article_83034_3a4377ddce200137731bec0ba4fe88d1.pdf ER -