Prioritizing critical success factors of reverse logistics in Hamgam Khodro Asia

Authors

1 Department of Industrial Engineering, Faculty of Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Isfahan, Iran

2 Faculty of Management, Department of management, Isfahan University, Isfahan, Iran

Abstract

Today, the rapid increase of the industrial activities and uncontrolled consumption of natural resources cause environmental problems and interested companies in the activities that support sustainable environment. The primary concerns of reverse logistics are waste management, material recovery, part recovery and product recovery. This paper aims to prioritize critical success factors of reverse logistics in HAMGAM KHODRO ASIA. The results were obtained through a questionnaire from the top-level managers and engineers that work in HAMGAM KHODRO ASIA. Results of case study show that critical success factors of expert and trained personnel, customer satisfaction, flexibility of system, financial advocate of managers and flexibility of management are the strength point of company. Weak points of this case study are environmental awareness, environmental issue, reduction in overall production cost, regularity issue and use of existing personnel.

Keywords


Abdulrahman, M. Gunasekaran, A. Subramanian, N, (2014), “Critical barriers in implementing reverse logistics in the Chinese manufacturing sectors”, International Journal of Production Economics, Vol. 147, No. 2, pp. 460–471.

Akdogan, M and Coskun, A, (2012), “Drivers of Reverse Logistics Activities: An Empirical Investigation”, Procedia - Social and Behavioral Sciences, Vol. 58, No. 1, pp. 1640– 1649.

Alazmi, M and Zairi, M, (2003), “Knowledge management critical success factors”, Total Quality Management, Vol. 14, No. 2, pp. 199-204.

Alshamsi, A, Diabat, A, (2015), “A reverse logistics network design”, Journal of Manufacturing Systems, Vol. 37, No. 3, pp. 589-598.

Autry, C, (2005), “Formalization of reverse logistics programs: A strategy for managing liberalized returns”, Industrial Marketing Management, Vol. 34, No. 7, pp. 749– 757.

Bai, C. and Sarkis, J. (2013), “Flexibility in reverse logistics: a framework and evaluation approach”, Journal of Cleaner Production, Vol. 47, No. 1, pp. 306-318.

Bansia, M, Varkey, J, Agarwal, S, (2014), “Development of a Reverse Logistics Performance Measurement System for a battery manufacturer”, Procedia Materials Science, Vol. 6, No. 1, pp. 1419–1427.

Bradley, J. (2008), “Management based critical success factors in the implementation of Enterprise Resource Planning systems”, International Journal of Accounting Information Systems, Vol. 9, No. 3, pp. 175–200.

Cardoso, S., Barbosa-Povoa, A. and Relvas, S. (2013), “Design and planning of supply chains with integration of reverse logistics activities under demand uncertainty”, European Journal of Operational Research, Vol. 226, No. 3, pp. 436-451.

Chan, F, Chan, H and Jain, V. (2012). “A framework of reverse logistics for the automobile industry”, International Journal of Production Research, Vol. 50, No. 5, pp. 1318– 1331.

Dat, L., Linh, D., Chou, S. and Yu, V. (2012). “Optimizing reverse logistic costs for recycling end-of-life electrical and electronic products”, Expert Systems with Applications, Vol. 39, No 7, pp. 6380–6387.

Donghong, Y., Wenyan, D. and Qinghong, C. (2008). “The Evaluation on the Agility of Reverse Logistics System based on BP Neural Network”, International Seminar on Business and Information Management, pp. 229 – 232, Wuhan.

Donghong, Y. Wenyan, D. and Qinghong, C. (2008). “The Evaluation on the Agility of Reverse Logistics System based on BP Neural Network”, International Seminar on Business and Information Management, IEEE Computer Society Washington, DC, USA, pp. 229 – 232.

Dowlatshahi, S. (2005). “A strategic framework for the design and implementation of remanufacturing operations in reverse logistics”, International Journal of Production Research, Vol. 43, No. 16, pp. 3455-3480.

Drucker, PF. (1973) ‘Management: tasks, responsibilities, practices’, Harper Colophon 1985 Ed. New York: Harper and Row.

Efendigil, T., Onut, S. and Kongar, E. (2008). “A holistic approach for selecting a third-party reverse logistics provider in the presence of vagueness”, Computers & Industrial Engineering, Vol. 54, No. 2, pp. 269–287.

Fatimah, Y. Biswas, W. Mazhar, I. and Nazrul Islam, M. (2013). “Sustainable manufacturing for Indonesian small- and medium-sized enterprises (SMEs): the case of remanufactured alternators”, Journal of Remanufacturing, Vol. 3, No. 6, pp. 1-11.

Fleischmann, M., Krikke H.R., Dekker R. and Flapper S.D.P. (2000). “A characterization of logistics networks for product recovery”, Omega, Vol. 28, No. 6, pp. 653–66.

Garcı´a-Rodrı´guez, F, Castilla-Gutie´ rrez, C and Bustos-Flores, C. (2013). “Implementation of reverse logistics as a sustainable tool for raw material purchasing in developing countries: The case of Venezuela”, Int. J. Production Economics, Vol. 141, No. 2, pp. 582–592.

Genchev, S. (2009), “Reverse logistics program design: A company study”, Business Horizons, Vol. 52, No. 2, pp. 139-148.

Gianneti, B., Bonilla, S. and Almeida, C, (2013), “An emergy-based evaluation of a reverse logistics network for steel recycling”, Journal of Cleaner Production, Vol. 46, No. 1, pp. 48-57.

Haleem, A., Sushil, Q, Kumar, S. (2012), “Analysis of critical success factors of world class manufacturing practices: an application of interpretive structural modeling and interpretive ranking process”, Production Planning and Control, Vol. 23, No. 10-11, pp. 722–734.

Kaynak, R, Koçoğlu, İ, Akgün, A, (2014). “The Role of Reverse Logistics in the Concept of Logistics Centers”, Procedia - Social and Behavioral Sciences, Vol. 109, No. 8, pp. 438 – 442.

Kissling, R. Coughlan, D. Fitzpatrick, C. Boeni, H. Luepschen, C. Andrew, S. and Dickenson, J, (2013). “Success factors and barriers in re-use of electrical andelectronic equipment, Resources”, Conservation and Recycling, Vol. 80, No. 1, pp. 21– 31.

Lee, C. and Lee Lam, J. (2012), “Managing reverse logistics to enhance sustainability of industrial marketing”, Industrial Marketing Management, Vol. 41, No. 4, pp. 589–598.

Logozar, K., Radonijic, G. and Bastic, M. (2006). “Incorporation of reverse logistics model into in-plant recycling process: A case of aluminium industry”, Resources, Conservation and Recycling, Vol. 49, No. 1, pp. 49–67.

Lu, W. and Yuan, H. (2010), “Exploring critical success factors for waste management in construction projects of China”, Resources, Conservation and Recycling, Vol. 55, No. 2, pp. 201–208.

Mutha, A. and Pokharel, S. (2009), “Strategic network design for reverse logistics and remanufacturing using new and old product modules”, Computers & Industrial Engineering, Vol. 56, No. 1, pp. 334–346.

Power, D., Sohal, A. and Rahman, S. (2001). “Critical success factors in agile supply chain management: An empirical study”, International Journal of Physical Distribution & Logistics Management, Vol. 31, No. 4, pp. 247-265.

Prakash, C. and Barua, M. (2015). “Integration of AHP-TOPSIS method for prioritizing the solutions of reverse logistics adoption to overcome its barriers under fuzzy environment”, Journal of Manufacturing Systems, Vol. 37, No. 3, pp. 599-615.

Ramirez, A and Girdauskiene, L. (2013). “Creation of Knowledge and Reverse Logistics. Empirical Analysis from Perspective of the Resource Based View Theory”, Inzinerine Ekonomika-Engineering Economics, Vol.24, No. 5, pp. 478-487.

Ravi, V. and Shankar, R. (2005), “Analysis of interactions among the barriers of reverse logistics”, Technological Forecasting & Social Change, Vol. 72, No. 8 , pp. 1011– 1029.

Rockart, J. (1979), “Chief executives define their own information needs”, Harvard Business Review, Vol. 59, No. 2, pp. 81-93.

Rogers, D.S. and Tibben-Lembke, R.S. (1999). “Going backwards: Reverse Logistics trends and practices”, Reverse Logistics Executive Council,

Pittsburgh, P.A. Sasikumar, P and Kannan, G. (2008), “Issues in reverse supply chains, part II: reverse distribution issues – an overview”, International Journal of Sustainable Engineering, Vol.1, No. 4, pp. 234-249.

Srivastava, S. (2008), “Network design for reverse logistics”, Omega, Vol. 36, No. 4, pp. 535- 548.

Wright, R., Richey, R., Tokman, M. and Palmer, J. (2011), “Recycling and Reverse Logistics”, Journal of Applied Business and Economics, Vol. 12, No. 5, pp. 9-20.

Zawawia, E.M.A., Kamaruzzamanb, S.N., Ithnina, Z., Zulkarnaina, S.H.A, (2011), “Conceptual framework for describing CSF of building maintenance management”, The 2nd International Building Control Conference, Procedia Engineering, Vol. 20, No. 1, pp. 110–117.