Ramezanian, M. R., & Nouralizadeh, H.R. (2015). Organizational excellence, European Excellence Model EFQM Quality Management. Productivity and Human Resources, Ahar Publishing, First Edition, Institute of Studies, Tehran.
 Dimitriades, Z. S. (2007). The influence of service climate and job involvement on customer-oriented organizational citizenship behavior in Greek service organizations: a survey. Employee relations, 29(5), 469-491.
 Mazaheri, M., Shahin, A., & Shirouyehzad, H. (2015). Proposing an approach for ranking manufacturing companies based on knowledge management process using fuzzy TOPSIS with a case study on the excellent brands of Isfahan province. International journal of process management and benchmarking, 5(2), 133-155.
 Watt, R., & Vázquez, F. J. (2017). An analysis of insurance demand in the newsboy problem. European journal of operational research, 259(3), 1064-1072.
 Hashemy, S. H., Yousefi, M., Soodi, S., & Omidi, B. (2016). Explaining human resource empowerment pattern and organizational excellence among employees of emergency of Guilan's University hospitals. Procedia-Social and behavioral sciences, 230, 6-13.
 Schmeiser, H. (2004). New Risk‐Based Capital Standards in the European Union: A Proposal Based on Empirical Data. Risk management and insurance review, 7(1), 41-52.
 Rolita, L., Surarso, B., & Gernowo, R. (2018). The Decision Making Trial and Evaluation Laboratory (Dematel) and Analytic Network Process (ANP) for Safety Management System Evaluation Performance. E3S web of conferences, 12006. EDP Sciences.
 Martín-Castilla, J. I., & Rodríguez-Ruiz, Ó. (2008). EFQM model: knowledge governance and competitive advantage. Journal of intellectual capital, 9(1), 133-156.
 Aydin, S., Özer, G., & Arasil, Ö. (2005). Customer loyalty and the effect of switching costs as a moderator variable: A case in the Turkish mobile phone market. Marketing intelligence & planning, 23(1), 89-103.
 Angeles Escriba-Moreno, M., & Canet-Giner, M. T. (2006). The combined use of quality management programs and work teams: A comparative analysis of its impact in the organizational structure. Team performance management: An international journal, 12(5/6), 162-181.
 Chen, R., & Wong, K. A. (2004). The determinants of financial health of Asian insurance companies. Journal of risk and insurance, 71(3), 469-499.
 Kao, J. J. (1996). Jamming: The art and discipline of business creativity. New York: HarperBusiness
 van Vuuren, L. J., Reyers, M., & Van Schalkwyk, C. H. (2017). Assessing the impact of Solvency Assessment and Management on risk management in South African insurance companies. Southern African business review, 21(1), 129-149.
 Oskooii, N., & Albonaiemi, E. (2017). Measuring the customer satisfaction based on SERVQUAL model (case study: Mellat Bank in Tehran city). Innovative marketing, 13(2), 13-22.
 Abdulla Badri, M., Selim, H., Alshare, K., Grandon, E. E., Younis, H., & Abdulla, M. (2006). The Baldrige education criteria for performance excellence framework: Empirical test and validation. International journal of quality & reliability management, 23(9), 1118-1157.
 Leibold, M., Probst, G. J., & Gibbert, M. (2007). Strategic management in the knowledge economy: new approaches and business applications. John Wiley & Sons.
 Fung, D. W., Jou, D., Shao, A. J., & Yeh, J. J. (2018). The China Risk-Oriented Solvency System: A comparative assessment with other risk-based supervisory frameworks. The geneva papers on risk and insurance-issues and practice, 43(1), 16-36.
 Saaty, T. L. (1994). How to mark a decision: the analytic hierarchy processes? Interfaces, 4(6). doi: https://doi.org/10.1287/inte.24.6.19
 Tseng, M. L. (2009). Application of ANP and DEMATEL to evaluate the decision-making of municipal solid waste management in Metro Manila. Environmental monitoring and assessment, 156(1-4), 181.
 Kundakcı, N., Adalı, E. A., & Işık, A. T. (2014). Combination of DEMATEL and ANP for the cargo shipping company selection problem. International journal of engineering management and economics, 4(2), 99-116.
 Talonen, A., Jussila, I., Saarijärvi, H., & Rintamäki, T. (2016). Consumer cooperatives: Uncovering the value potential of customer ownership. AMS review, 6(3-4), 142-156.
 Tsai, W. H., & Hsu, W. (2010). A novel hybrid model based on DEMATEL and ANP for selecting cost of quality model development. Total quality management, 21(4), 439-456.
 Harrington, S. E., & Niehaus, G. (1999). Risk management and insurance. McGraw-Hill/Irwin.
 Gatzert, N., Holzmüller, I., & Schmeiser, H. (2012). Creating customer value in participating life insurance. Journal of risk and insurance, 79(3), 645-670.
 Gabus, A., & Fontela, E. (1972). World problems, an invitation to further thought within the framework of DEMATEL. Battelle Geneva research center, Geneva, Switzerland, 1-8.