Case studies in industry and services
MOJISOLA ADERENIKE BOLARINWA; Emmanuel Chukwuwuikem Ofiebor
Abstract
The quality-of-service delivery in any organization needs to be at its best, otherwise, there would be losses in that organization. The health industry, particularly hospitals and specifically emergency departments in hospitals are not excluded. If anything, they play such vital roles that its evaluation ...
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The quality-of-service delivery in any organization needs to be at its best, otherwise, there would be losses in that organization. The health industry, particularly hospitals and specifically emergency departments in hospitals are not excluded. If anything, they play such vital roles that its evaluation needs to be carried out as regularly as possible. Several methods have been deployed in order to evaluate service quality. Two of these methods; the Taguchi approach and the SERVAQUAL approach have been utilized and compared in this research. The Taguchi approach, through the application of mini-tab software, showed that the role of the Nurses in the emergency department appeared to be the most vital. The SERVAQUAL approach revealed that patients perceived empathy from the workers as the highest quality displayed by staff in the department. It can be concluded that these two approaches gave similar results, as Nurses are trained particularly to have a great deal of empathy.Keywords: Emergency department, Health, Patients, Service Quality, Taguchi.
Data Envelopment Analysis, DEA
Mohammad Fallah
Abstract
This paper examines the petrochemical companies listed on the stock from the perspective of health indicators. Petrochemical companies are working to create health platforms to prevent accidents and reduce health costs. In this study, using two-stage data envelopment analysis technique, the efficiency ...
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This paper examines the petrochemical companies listed on the stock from the perspective of health indicators. Petrochemical companies are working to create health platforms to prevent accidents and reduce health costs. In this study, using two-stage data envelopment analysis technique, the efficiency and effectiveness of petrochemical companies, were investigated from a health point of view and was done by using health indicators. In this research, five inputs are used for two intermediate production and finally for the last three outputs of petrochemical companies from the aspect of human health.The results show that Maroon and Jam petrochemical companies have been more efficient than other well-known companies and the Shazand Petrochemical Company in the second part of achieving the final result.Of the seven petrochemical companies in total, none have had full productivity, but Maroon and Jam Petrochemicals have been targeted first and second in productivity, respectively.
