QFD Application Using Combined ANP-DEMATEL Approach for Improving Service Quality: A Case Study of Dental Clinic

Mohammad Hassan Pourkhandani; Seyed Javad Iranban; Seyed Masoud Seyedi

Volume 1, Issue 2 , June 2014, , Pages 112-129

Abstract
  The Quality Function Deployment method (QFD) is one of the most effective tools of designing and improving quality being used in order to supply customer’s requirements and enhancing his/her satisfaction. The main purpose of this research is to prioritize the identifiers of improving servicequality ...  Read More