Document Type : Research Paper


1 Departement of Industrial Engineering, Faculty of Technic, Pelita Bangsa University, Indonesia.

2 Department of Management, Faculty of Economics, AMP and Business, Pasundan University, Jawa Barat, Indonesia.


The floor tiles industry in accordance with state regulations is one of the manufacturing industries that can participate in Indonesia into a developed industrial country, supported by the availability of various technologies and product innovations so that domestic floor tiles can be accepted. In the face of increasing competition, domestic floor tiles industry trying to improve the quality of the products by implementing a strict standardization system for production processes and products produced by implementing Total Quality Management (TQM). Based on the components that influence of TQM, variables of leadership, technical competence and organizational culture are closely related to certain factors. A leadership pattern that focuses on goals or targets determined and taken based on scientific thinking by taking into account the various parties involved will improve the quality. Education and training as well as employee involvement by providing controlled independence as well as improving the technical quality.


Main Subjects

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