The Evaluation of the Organization Unit Performance Based on the Intellectual Capital and the Organizational Commitment with DEA: Case Study of a Manufacturing Company

Khojasteh Rahimpour; Hadi Shirouyehzad; Mehdi Karbasian

Volume 3, 1(4) , December 2016, Pages 1-14

  In today’s knowledge-based economy, intellectual capital has been used for organizations. Knowledge has been replaced with other capitals as the most important capital. The role of man power is notable as an effective factor and the most important capital. Also, organizational commitment has a ...  Read More

Designing Green Reverse Logistics Network for Recycling of Solid Waste under Conditions of Uncertainty

Atefeh Salimi; Reza Tavakkoli Moghadam; Mehdi Bashiri

Volume 3, 1(4) , December 2016, Pages 15-29

  Today the reverse logistics is one of the major activities of supply chain management that include all physical activities associated with returned products (e.g, sets, recovery and recycling, disposal and demolition). In this regard, concern about the environmental impacts of business activities lead ...  Read More

Multi Objective Decision Making for Impregnability of Needle Mat Using Design of Experiment Technique and Respond Surface Methodology

Hamidreza Jafari; Alborz Hajikhani

Volume 3, 1(4) , December 2016, Pages 30-38

  One of the main problems in production process of composite curly sheet process is long time duration of impregnability of needle mat to resin operation and high costs of this operation. Increased time of impregnability operation in production process caused the occurrence of ravine and consequently ...  Read More

Prioritizing critical success factors of reverse logistics in Hamgam Khodro Asia

Mona Ganjali; Hadi Shirouyehzad; Arash Shahin

Volume 3, 1(4) , December 2016, Pages 39-48

  Today, the rapid increase of the industrial activities and uncontrolled consumption of natural resources cause environmental problems and interested companies in the activities that support sustainable environment. The primary concerns of reverse logistics are waste management, material recovery, part ...  Read More

The Linear Assignment Method for Ranking of Organizations with Service Quality Approach: A Case Study of Hotels in City of Isfahan

Hadi Shirouyehzad; Mohammad Mehdi Tavakoli; Mostafa Badakhshian

Volume 3, 1(4) , December 2016, Pages 49-57

  One of the most important issues in modern societies is to provide better services and evaluation of provided services. Service organizations are always looking to increase their level of customer satisfaction. In this context, Service quality and service quality gaps analysis are taken into account. ...  Read More