Increase service selling of formaldehyde products by implementing quality function deployment (QFD)

Ganjar Sidik Gandara; Riko Muri; Humiras Hardi Purba

Volume 6, Issue 3 , September 2019, , Pages 219-231

  The purpose of this research is to make the right design in improving the service of selling formaldehyde products in the Chemical Industry according to customer requirements by implementing Quality Function Deployment. Complying on customer satisfaction is important in the competitive global market, ...  Read More