Case studies in industry and services
MOJISOLA ADERENIKE BOLARINWA; Emmanuel Chukwuwuikem Ofiebor
Abstract
The quality-of-service delivery in any organization needs to be at its best, otherwise, there would be losses in that organization. The health industry, particularly hospitals and specifically emergency departments in hospitals are not excluded. If anything, they play such vital roles that its evaluation ...
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The quality-of-service delivery in any organization needs to be at its best, otherwise, there would be losses in that organization. The health industry, particularly hospitals and specifically emergency departments in hospitals are not excluded. If anything, they play such vital roles that its evaluation needs to be carried out as regularly as possible. Several methods have been deployed in order to evaluate service quality. Two of these methods; the Taguchi approach and the SERVAQUAL approach have been utilized and compared in this research. The Taguchi approach, through the application of mini-tab software, showed that the role of the Nurses in the emergency department appeared to be the most vital. The SERVAQUAL approach revealed that patients perceived empathy from the workers as the highest quality displayed by staff in the department. It can be concluded that these two approaches gave similar results, as Nurses are trained particularly to have a great deal of empathy.Keywords: Emergency department, Health, Patients, Service Quality, Taguchi.
Engineering Optimization
Ayodeji Nathaniel Oyedeji; Ibrahim Iliyasu; James Bitrus Bello; Kazeem Adeniyi Salami; Musa Nicholas Dibal; Danjuma S Yawas
Abstract
This study considered the consequence of the length and weight composition percentage of Deleb palm fruit fiber on the physio-mechanical characteristics of an epoxy-based composite through the Taguchi grey relational optimization technique. Considering fiber reinforcement of 30 wt% to 40 wt% and fiber ...
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This study considered the consequence of the length and weight composition percentage of Deleb palm fruit fiber on the physio-mechanical characteristics of an epoxy-based composite through the Taguchi grey relational optimization technique. Considering fiber reinforcement of 30 wt% to 40 wt% and fiber Reinforcement Length (RL) of 1-5 mm, the physical and mechanical properties were determined based on standards. The findings demonstrated that the Deleb palm fruit fiber's characteristics tend to differ from those of other types of fiber reinforcement in that they significantly impact the physio-mechanical characteristics of the resulting epoxy-based reinforced Deleb palm fruit fiber composite. The Analysis of Variance (ANOVA) result showed that, at a confidence interval of 5%, the effects of the fiber characteristics on the physio-mechanical properties of the composites were particularly notable for tensile strength and a decrease in water absorption.
