Decision analysis and methods
Kaveh Fahimi; Ali Jafari Shahrestani; Ali Reza Zamaninejad; Fereshteh Kaboli
Abstract
This paper addresses the problem of constructing a performance assessment model. The developed model is constructed based on strategic management, intelligence systems, and expert ideas, and then it is implemented in Tehran municipality to show acceptable results for mayors. The proposed model consists ...
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This paper addresses the problem of constructing a performance assessment model. The developed model is constructed based on strategic management, intelligence systems, and expert ideas, and then it is implemented in Tehran municipality to show acceptable results for mayors. The proposed model consists of 10 steps, including team construction, vision consideration, process identification, indicator selection, weight calculation, data collection, data Extract-Transform-Load, data warehouse, analysis and reporting, feedback, and improvement processes. Analytical Hierarchy Process and Technique for Order of Preference by Similarity to Ideal Solution are used for weight calculations and ranking the city's distinct. In addition, we use the Simple Weighted Mean method in four different data normalization ways and standardize the data to compare the results and use a criterion to select the robust answer. Moreover, we compare our model with the European Foundation for Quality Management model and Balance Scorecard. The proposed model is conducted at offices of plan monitoring, project control, and performance evaluation in planning, human capital development, and council affairs department at Tehran municipality.
Seyed Mohammad Fatemi; Mehdi Karbasian
Volume 2, Issue 3 , September 2015, , Pages 154-167
Abstract
Due to the progress of organizations and the increased competition among them, they are paying more attention to supporting factors of their operations. One of the factors that has highly been considered by organizations is enhancement of knowledge level of the organization. In recent years, organizations ...
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Due to the progress of organizations and the increased competition among them, they are paying more attention to supporting factors of their operations. One of the factors that has highly been considered by organizations is enhancement of knowledge level of the organization. In recent years, organizations have found out that they can achieve competitive advantage through enhancement of their knowledge level and thus use its advantages and realize their agility at all dimensions of the organization, because increased level of knowledge management increases agility of employees and clients besides making the organization agile. Given the importance of knowledge management and organizational agility, performance of the Municipality in Isfahan province is evaluated using the above two approaches. To this end, data envelopment analysis is employed. Then, the most important dimensions of organizational agility are determined by means of sensitivity analysis.
