Decision analysis and methods
Hamzeh Amin-Tahmasbi; Seyedeh Samaneh Shariatmadari
Abstract
The Bankruptcy of insurance companies compared to companies in other industries can have a more devastating impact on the customers of this industry and on society as a whole; because the insurance company's bankruptcy is equal to the risk of the economic presence of the insurer and third parties. Severe ...
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The Bankruptcy of insurance companies compared to companies in other industries can have a more devastating impact on the customers of this industry and on society as a whole; because the insurance company's bankruptcy is equal to the risk of the economic presence of the insurer and third parties. Severe outcomes of insurance company's bankruptcy have made financial monitoring institutions to design systems for evaluation and supervision of insurance companies’ solvency in order to reduce bankruptcy risk of these companies. Inappropriate design of these systems may transmit incorrect signals to the insurance companies, lawmakers, and insurers and would have irreversible effects. Thus, the current research aims at prioritizing different solvency monitoring systems of Iran Insurance Company using Analytic Network Process (ANP). This is an applied research in terms of purpose, and it is descriptive - analytical research in terms of data collection method. The identified indexes for evaluation and monitoring the insurance companies’ solvency include the quantitative computational aspects, flexibility, and qualitative aspects. Following data collection using the network analysis software, which was used for advanced hierarchy analysis and DEMATEL, which was used for ranking qualitative, quantitative aspects, and flexibility, it is concluded that the quantitative computational index has the highest impact, and the qualitative index has the lowest impact on the solvency of Iran Insurance Company.
Elahe Shariatmadari Serkani
Volume 2, Issue 2 , June 2015, , Pages 120-138
Abstract
Customer relationship management (CRM) and innovation are widely considered to be valuable capabilities associated with competitive advantage. CRM is a comprehensive guideline and process of management and data sharing with key customers to prompt supreme values of partnership and customers. Innovation ...
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Customer relationship management (CRM) and innovation are widely considered to be valuable capabilities associated with competitive advantage. CRM is a comprehensive guideline and process of management and data sharing with key customers to prompt supreme values of partnership and customers. Innovation is an important factor in setting successful mature firms apart from their competitors. Innovation capability assessments are methods to evaluate the innovation capability of enterprises, in particular, for the identification of their strengths, the improvement of their potentials, and for a good basis for a sustainable improvement of the innovation capability. The propose of this study is choosing the most effective dimensions of CRM by using the hybrid approach of Decision Making Trial and Evaluation Laboratory (DEMATEL) and Analytic Network Process (ANP). Thus, based on experiences of the industry firm, we draw the causal relations among innovation capabilities using DEMATEL mathematical model and determine their effects on each other. Then based on these causal relations, we choose the most effective dimensions of CRM by using the ANP model. At the result, “long-term cooperation” has the best score and can be said that it is the most effective dimensions and And then respectively followed by Customer relationship management technology-oriented, Customer participation, information sharing and consultation on problems.
Mohammad Hassan Pourkhandani; Seyed Javad Iranban; Seyed Masoud Seyedi
Volume 1, Issue 2 , June 2014, , Pages 112-129
Abstract
The Quality Function Deployment method (QFD) is one of the most effective tools of designing and improving quality being used in order to supply customer’s requirements and enhancing his/her satisfaction. The main purpose of this research is to prioritize the identifiers of improving servicequality ...
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The Quality Function Deployment method (QFD) is one of the most effective tools of designing and improving quality being used in order to supply customer’s requirements and enhancing his/her satisfaction. The main purpose of this research is to prioritize the identifiers of improving servicequality of dental clinic using QFD approach and combined ANP and DEMATEL with fuzzy approach. Initially in this research, patients’ demands were determined. Before ranking, the patients’ demands were classified based on dimensions of SERVQUAL model, then they were ranked by the combined ANP and DEMATEL with fuzzy approach. Then, technical requirements were determined by nominal group technique. At last, the matrix of house of quality (HOQ) was completed that the most significant technical requirements include holding training courses, purchasing modern equipment, and recruiting skilled and committed personnel.
