Decision analysis and methods
1. Prioritization of Different Solvency Monitoring Systems of Iran Insurance Company Using Combined Approach of Analytic Network Process and DEMATEL

Hamzeh Amin-Tahmasbi; Seyedeh Samaneh Shariatmadari

Volume 5, Issue 1 , June 2018, , Pages 81-96

http://dx.doi.org/10.22105/jarie.2018.128535.1036

Abstract
  The Bankruptcy of insurance companies compared to companies in other industries can have a more devastating impact on the customers of this industry and on society as a whole; because the insurance company's bankruptcy is equal to the risk of the economic presence of the insurer and third parties. Severe ...  Read More

2. Using DEMATEL – ANP hybrid algorithm approach to select the most effective dimensions of CRM on innovation capabilities

Elahe Shariatmadari Serkani

Volume 2, Issue 2 , June 2015, , Pages 120-138

Abstract
  Customer relationship management (CRM) and innovation are widely considered to be valuable capabilities associated with competitive advantage. CRM is a comprehensive guideline and process of management and data sharing with key customers to prompt supreme values of partnership and customers. Innovation ...  Read More

3. QFD Application Using Combined ANP-DEMATEL Approach for Improving Service Quality: A Case Study of Dental Clinic

Mohammad Hassan Pourkhandani; Seyed Javad Iranban; Seyed Masoud Seyedi

Volume 1, Issue 2 , June 2014, , Pages 112-129

Abstract
  The Quality Function Deployment method (QFD) is one of the most effective tools of designing and improving quality being used in order to supply customer’s requirements and enhancing his/her satisfaction. The main purpose of this research is to prioritize the identifiers of improving servicequality ...  Read More