Decision analysis and methods
1. Prioritization of Different Solvency Monitoring Systems of Iran Insurance Company Using Combined Approach of Analytic Network Process and DEMATEL

Hamzeh Amin-Tahmasbi; Seyedeh Samaneh Shariatmadari

Volume 5, Issue 1 , June 2018, , Pages 81-96

  The Bankruptcy of insurance companies compared to companies in other industries can have a more devastating impact on the customers of this industry and on society as a whole; because the insurance company's bankruptcy is equal to the risk of the economic presence of the insurer and third parties. Severe ...  Read More

2. Using DEMATEL – ANP hybrid algorithm approach to select the most effective dimensions of CRM on innovation capabilities

Elahe Shariatmadari Serkani

Volume 2, Issue 2 , June 2015, , Pages 120-138

  Customer relationship management (CRM) and innovation are widely considered to be valuable capabilities associated with competitive advantage. CRM is a comprehensive guideline and process of management and data sharing with key customers to prompt supreme values of partnership and customers. Innovation ...  Read More

3. QFD Application Using Combined ANP-DEMATEL Approach for Improving Service Quality: A Case Study of Dental Clinic

Mohammad Hassan Pourkhandani; Seyed Javad Iranban; Seyed Masoud Seyedi

Volume 1, Issue 2 , June 2014, , Pages 112-129

  The Quality Function Deployment method (QFD) is one of the most effective tools of designing and improving quality being used in order to supply customer’s requirements and enhancing his/her satisfaction. The main purpose of this research is to prioritize the identifiers of improving servicequality ...  Read More